Administrative Team Member
We have an exciting opportunity for a bright and enthusiastic individual to join our professional Reception and Administrative Team. Ruabon Road Dental Practice provides general and cosmetic dentistry to private and NHS patients. It is a well-established and friendly Practice, conveniently located in Wrexham town centre with free on-street parking.
No previous experience is required for the role as full in-house training will be provided. Excellent people and communication skills are essential qualities. The candidate should also be a non-smoker, confident, well-presented, approachable, organised and IT literate. The salary is the minimum living wage plus a contribution to our pension scheme plus various target bonuses plus treatment discounts. Proposed working hours are Tuesdays to Thursdays 8.20am to 5.30pm, Fridays & Saturdays 8.20am to 4.30pm.
Job Description: Greet patients at our front-of-house and ensure a smooth and efficient dental experience from the initial point of booking through to their follow-up assessment. Handle telephone enquiries and respond to any queries or leads received by e-mail or via our website.
Main Job Tasks, Duties and Responsibilities
- Book patients in and check they have completed necessary documentation
- respond to requests for information
- arrange appointments, collect payment and present treatment plans
- confirm upcoming appointments
- check daily appointment schedule and inform patients of changes
- book in and dispatch lab work appropriately
- follow-up outstanding payments & missed appointments
- create new patient records
- inform patients of products and services available
- safeguard patient privacy and confidentiality
Key Competencies and Skills
- Excellent communication
- confidence
- IT literate
- accuracy
- customer service skills
- team-work
- initiative
- adaptability
- confidentiality
To join our team, please send your CV to info@wrexhamdentist.co.uk by 15th December 2024
Please email your CV along with a brief description as to why you would like to apply for this position to info@wrexhamdentist.co.uk
